Harlesden Flower Delivery Terms - Florist Harlesden Online Policy

Terms & Conditions for Online Flower Orders - Florist Harlesden

Introduction

Thank you for choosing Florist Harlesden for your online flower delivery in Harlesden and the surrounding areas. These Terms and Conditions ("Terms") govern your use of our e-commerce service. By placing an order through our website, you agree to comply with these Terms, which are designed to protect both you and Florist Harlesden. Please read them carefully before making a purchase.

Scope of These Terms

These Terms apply to all customers who use our online store for flower delivery services in Harlesden and nearby areas. By accessing our website and ordering flowers, you agree that these Terms form a legally binding agreement between you and Florist Harlesden. If you do not accept any part of these Terms, you should refrain from placing an order with us.

Order Process

Selection: Our website allows you to browse and select a wide range of floral arrangements, bouquets, and gifts available for delivery in Harlesden and the surrounding regions. Each product page provides detailed information, including price, description, and availability.

Placing Your Order: Once you have chosen your preferred products, add them to your shopping cart. To complete your order, you will be asked to provide delivery details, a recipient’s address, personal information, and any desired delivery instructions or messages to accompany the flowers.

Order Confirmation: After submitting your order, you will receive an order acknowledgment on-screen. An email confirmation with your order details will also be sent to you. Please check these details carefully, and inform us promptly if any information is incorrect. Please note that acknowledgement of your order does not signify acceptance of your order by Florist Harlesden.

Order Acceptance: Your order is only accepted by Florist Harlesden when we have processed your payment and dispatched the order for delivery. We reserve the right to refuse or cancel any order at our discretion, for reasons including but not limited to: unavailability of items, errors in product information, or suspected fraudulent activity.

Product Availability & Substitution Policy

Florist Harlesden endeavours to ensure that all flower arrangements on our website are available. However, as our floral products are subject to seasonal and regional availability, there may be occasions where specific flowers or materials are unavailable. In such cases, we reserve the right to substitute with products of similar style, quality, and equal or greater value, ensuring your arrangement remains fresh and beautiful. We will make reasonable efforts to inform you of any significant changes to your order’s contents.

Pricing and Payments

Prices: All product prices are displayed in pounds sterling (£) and include VAT where applicable. The price of each product is as stated at the time you place your order. Delivery charges, if applicable, will be clearly indicated at checkout before you complete your purchase.

Payment Methods: Florist Harlesden accepts online payments through secure methods, including major credit/debit cards and any other payment systems described at checkout. Your payment will be processed upon completion of your order.

Payment Security: Our website uses secure encryption technology to protect your financial information. Please ensure your payment details are entered accurately. We do not store card details on our website after the order transaction has been completed.

Payment Authorisation: By providing your payment details, you warrant that you are authorised to use those details for the transaction. Orders will not be dispatched until full payment has been successfully received.

Delivery Policy

Coverage Area: Florist Harlesden offers delivery throughout Harlesden and the surrounding areas. When placing your order, please ensure the provided delivery address is accurate and within our covered locations. If you have questions regarding coverage, please check the delivery postcode at checkout before purchasing.

Delivery Times: We strive to deliver your flowers on the requested date. While we make every effort to fulfil deliveries within the specified timeframe, delays due to events outside our control (including but not limited to adverse weather conditions, road closures, or recipient unavailability) may occasionally occur. We will notify you as soon as possible in the event of a delay.

Delivery Instructions and Recipient Information: Please provide clear, accurate delivery instructions and up-to-date recipient contact details. If the recipient is not available at the specified address, we may leave the order with a neighbour or in a safe place, unless you have requested otherwise.

Non-Delivery: If we are unable to complete a delivery due to incorrect address information, recipient refusal, or absence, we may attempt to contact you for further instructions. Florist Harlesden cannot be held responsible for failed deliveries under these circumstances. Redelivery may incur additional charges.

Order Amendments and Cancellations

Amending Your Order: If you wish to amend order details (such as delivery address or message), please contact us as soon as possible. We will endeavour to accommodate changes if your request is received before the order has been prepared or dispatched. Amendments after dispatch may not be possible.

Order Cancellations by Customer: You may cancel your order for flower delivery in Harlesden or the surrounding areas by notifying us at least 24 hours prior to the scheduled delivery date. Cancellations made after this time cannot be guaranteed, as the goods may already be in preparation or transit. For custom orders or products made to your specifications, cancellation may not be possible once the arrangement is in progress.

Order Cancellations by Florist Harlesden: In the unlikely event that we need to cancel your order, for reasons including but not limited to product unavailability, operational issues, or errors in pricing, we will contact you immediately and offer a full refund or the option to rearrange delivery.

Refunds: If a cancellation is accepted in accordance with these Terms, a full refund will be processed to your original payment method as soon as practicable, and in any event within 14 days.

Quality Guarantee & Returns

Florist Harlesden takes pride in supplying only the freshest flowers and highest quality arrangements for our online customers in Harlesden. If you are not completely satisfied with your delivered flowers for any reason, please contact us within 24 hours of receipt, providing photos and order details. We will work with you to resolve the issue, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Please note that due to the perishable nature of flowers, returns may not be necessary, but evidence of dissatisfaction (such as photos of the arrangement) is required for any compensation to be considered.

Liability

Florist Harlesden's liability for any loss or damage arising from your online purchase is limited to the total price of your order. We will not be liable for indirect, consequential, or punitive damages, or for loss of profits or business opportunity, to the maximum extent permitted by law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

It is the customer’s responsibility to ensure all information provided to us is accurate. Florist Harlesden cannot accept liability for failed deliveries or issues arising from incorrect or incomplete information provided by the customer.

Intellectual Property Rights

All content on our website, including text, images, and product designs, is the property of Florist Harlesden and is protected by copyright and related intellectual property laws. Images and descriptions of floral arrangements are for illustrative purposes and may not always exactly represent the delivered product due to seasonal variations and availability.

Data Protection and Privacy

Florist Harlesden values your privacy and is committed to protecting your personal data in accordance with applicable laws. Your personal information is used solely for fulfilling your flower order and delivery, and to improve our services. We do not sell or disclose your information to third parties, except as necessary to facilitate order fulfillment. Please refer to our privacy policy for full details on how your information is handled.

Governing Law and Jurisdiction

These Terms and any disputes arising from them (including any non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes which may arise in connection with these Terms.

General Provisions

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Entire Agreement: These Terms constitute the entire agreement between you and Florist Harlesden concerning your online flower order, and supersede any prior understandings or agreements.

Rights of Third Parties: No third party shall have any right to enforce any part of these Terms under the Contracts (Rights of Third Parties) Act 1999.

Amendments: We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and your continued use of the site and our services after such changes constitutes acceptance of the updated Terms.

Contact Us

If you have any queries or require further clarification about these Terms and Conditions, please use the contact details provided on our website. Our team is committed to providing you with prompt and helpful support for your flower delivery needs in Harlesden and the surrounding areas.

Note: These Terms and Conditions apply to all flower delivery customers of Florist Harlesden, across Harlesden and adjacent neighbourhoods.