Florist Harlesden — Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Harlesden
At Florist Harlesden, we take pride in bringing the freshest blooms to homes and businesses throughout Harlesden and the surrounding areas. As a trusted local florist, every bouquet we deliver is hand-selected with quality and freshness in mind, ensuring your arrangement always arrives in peak condition. Our Fresh Flowers Guarantee is at the heart of our commitment to our valued customers.
Damaged-on-Arrival Policy
Should your flowers arrive in a less-than-perfect state, we want to resolve the issue swiftly. In the rare event that your order is damaged or not as described upon delivery, please contact us promptly. We kindly ask that you notify us on the same day as delivery, where possible, and provide a clear photo of the damage. This helps us to assess the issue and prevent future occurrences, upholding our standards as your reliable local florist in Harlesden.
Freshness Window
We guarantee our fresh flowers will remain in optimal condition for at least 5 days from delivery when given the appropriate care. If your blooms do not meet this expectation, please let us know within this 5-day window. Our team is dedicated to addressing all freshness concerns and stands firmly behind the quality of our arrangements, mindful that every order should bring joy and beauty into your space.
Refunds & Replacements
Your satisfaction is at the center of everything we do. If your bouquet arrives damaged, wilted, or fails to meet our Fresh Flowers Guarantee, we offer two options:
- Replacement: We can arrange a replacement bouquet as soon as possible, delivered freshly to your doorstep.
- Refund: Alternatively, you may choose a full or partial refund, depending on the circumstances of your order.
Simply reach out to us with your order details, a description of the issue, and a photo where necessary. Our helpful team will process your request promptly, usually within 1-2 business days.
Complaints Process
Florist Harlesden is dedicated to providing excellent service to every customer in Harlesden. If you are not satisfied with your experience for any reason, we encourage you to share your concerns directly with us. To submit a formal complaint, please include your order number, a description of your complaint, and any supporting information. Our management team reviews all complaints seriously and aims to respond within two business days with a resolution or next steps.
Your Trusted Local Florist
Florist Harlesden has earned its reputation by delivering beautiful, fresh flowers and friendly service to the local community. We serve both households and businesses in Harlesden and nearby, and take great care in handling each order as if it were our own. Thank you for choosing us to add a touch of floral elegance to your special moments. If you have any concerns at all about your flowers, please get in touch – we’re always happy to help!
